Education Provider Complaint Handling Service Subscription

Enhance Your Institution's Reputation with Our Education Provider Complaint Handling Service Subscription

Our Education Provider Complaint Handling Service Subscription offers comprehensive support and services for managing complaints effectively, specifically tailored for education providers, including those catering to international students.

Benefits

Access to Independent Complaint Handling Service:

• Gain access to the Mediation Institute's Independent Complaint Handling Service, ensuring your institution maintains high standards of dispute resolution.

Compliance with ASQA Standards:

• Receive a subscription certificate demonstrating your adherence to an Independent Complaint and Appeals Process that is compliant with ASQA standards.
• Support for state training authorities and overseas student complaint handling is available.

Desk Audit:

• Request a desk audit of your Complaint Handling Policy and Procedures anytime to ensure continuous compliance and effectiveness.

Support Services:

• Access phone and email support for general questions about complaint management.
• Provide students with guidance on lodging complaints through our support channels.

Additional Services (fees apply):

• Mediation: Professional mediation services to resolve disputes.
• Academic Review: Objective review of academic complaints.
• Complaint Investigation: Thorough investigation of complex complaints.
• Staff Training: Equip your staff with skills in dispute resolution through specialised training.
• Staff Mentoring: Ongoing mentoring is provided for staff to enhance their complaint-handling capabilities.
• Referrals to Student Counselling Services: Provide students with access to professional counselling services as part of our comprehensive support program.

Ensure your education institution meets the highest standards in complaint handling. Subscribe to our Education Provider Complaint Handling Service today and provide a reliable, independent process for managing complaints.

Please pay and fill in the Application Form.