Education Provider Independent Complaint Handling Renewal

Secure the ongoing support and compliance assurance your institution needs. Renew your Education Provider Independent Complaint Handling Subscription Service today and continue providing a reliable, independent process for managing complaints.

Renew Your Education Provider Independent Complaint Handling Subscription Service

Ensure your institution continues to benefit from comprehensive complaint-handling support with the renewal of our Education Provider Independent Complaint Handling Subscription Service.

Benefits

Continued Access to Independent Complaint Handling Service:

• Maintain access to the Mediation Institute's Independent Complaint Handling Service, upholding high standards of dispute resolution.

Compliance with ASQA Standards:

• Renew your subscription certificate, confirming your institution's compliance with an Independent Complaint and Appeals Process as per ASQA standards.
• Continued support for state training authorities and overseas student complaint handling.

Desk Audit:

• Ongoing availability of desk audits for your Complaint Handling Policy and procedures to ensure they remain up-to-date and effective.

Support Services:

• Unlimited phone and email support for general questions about complaint management.
• Assistance for students with lodging complaints through our support channels.

Additional Services (fees apply):

• Mediation: Professional mediation services for resolving disputes.
• Academic Review: Objective reviews of academic complaints.
• Complaint Investigation: Comprehensive investigations of complex complaints.
• Staff Training: Specialized training in dispute resolution for your staff.
• Staff Mentoring: Continuous mentoring to enhance your staff's complaint handling skills.
• Referrals to Student Counselling Services: Access to professional counselling services for students as part of our support program.

Renewal Discount

• 10% Discount: Enjoy a 10% discount on your renewal subscription.

Renewal Process

To renew your subscription, please complete the renewal form to update your details and inform us of any changes in your information.

Complete the Application Form